Order Cancellation – Return of Products – Right of Withdrawal

Within 12 (twelve) hours from the time of the order placed, The customer is entitled to:

-Cancel the order and request a full refund.
The Refund will be made through the same payment method used by the Customer for the Order.
After the above set limit, the order is processed and cannot be cancelled.

Within 14 (fourteen) days from the date of delivery of the Order, Customer shall be entitled to:

– exercise withdrawal from the Contract, without penalty and without having to provide any reason “Withdrawal”.
To this end, the date of delivery of the Products resulting from the delivery tracking system made available by the courier on its website will be used to verify compliance with the above deadline.
If the Customer decides to exercise the aforementioned Withdrawal, it must first notify FUERPA of its will in one of the following ways of notification:

– for Registered Customers: by activating the specific procedure for Returns in the “Orders” section available within the “Your Page” area of this Site; or

– For non-registered customers: by contacting Customer Service via the electronic form (“Contact Us” section ) or by writing to : orders@fuerpa.com

Should the Customer choose to contact Customer Service for Returns, the Customer must specify the unique Order identification code included in the Order Confirmation.
The possibility of return is active only on Orders that are already delivered to the Customer according to the tracking system provided by the courier.

The return form will be pre-filled by the Seller; the Customer must verify the correctness of the data therein and, in any case, make sure that the notification bears the unique identification code of the Order Within the return form, the Customer may indicate the reason for the return and any notes (e.g., any defects found).
Upon receipt of the notification, FUERPA will notify the Customer by email of the confirmation of receipt of the Return Application, containing the clearance for the return shipment of the Products (“Nullaosta”).
However, the Nullaosta may be denied in the event that FUERPA verifies that the prerequisites for the Withdrawal are lacking, for example, because more than 14 (fourteen) days have elapsed since the date of delivery of the Products to the Customer.
For return shipment, the Customer may only contact the courier indicated by FUERPA in the Return Form and/or Nullaosta to book the pickup of the Products and shall affix the label provided to him/her by FUERPA via email on the relevant package for shipment.
The Customer must strictly deliver the Products to the courier for return shipment to FUERPA within 14 (fourteen) days from the date of receipt of the Nullaosta.
Specifically:

– returned Products must be returned with any labels, security seal, packaging and accessories (e.g., case, etc.) received with the Order;

– the Products, labels, security seals, packaging and accessories must not show any signs of use, or scratches, or have been altered in any way (worn, washed, ironed, etc.) and must be returned in the same condition in which they were shipped by Seller and in their original “FUERPA” inner packaging.

Therefore, the Purchase Price and Shipping Charges related to:

– Products from which the security seal has been removed or cut; and/or

– Products that are used, incomplete (particularly in the case of missing parts or accessories), ruined, damaged, deteriorated or dirty.
Any signs of use present returned will affect the refund or replacement of the Product;

– Products returned without the inner packaging “FUERPA”.
The Customer shall be held solely responsible for any diminution in the value of the Products resulting from handling other than that necessary to establish the nature, characteristics and operation of the Products.

Once the existence for the exercise of the Withdrawal has been verified, the Seller will notify the Customer of the acceptance of the return and proceed to refund the Purchase Price and any Shipping Costs incurred by the Customer (“Refund”).
Provided that Customer has properly followed this procedure, the shipping costs of Returns shall be borne in full by Seller.
Seller agrees to carry out the Refund procedure described above within 14 (fourteen) days commencing from the date of receipt of the returned Products.
The Refund will be made through the same payment method used by the Customer for the Order.
Also subject to the conditions of Withdrawal described above, the Customer may personally return, or delegate another person to do so, the Products purchased on the Site to the FUERPA showroom indicated on the Site.
In this case, the Customer must complete the online return procedure on the Site, as described above, selecting as the method of return the return to the Showroom indicated on the Site after making an appointment with date and time with the Seller.

For return to the Showroom, the Customer must be equipped with:

1. copy of the Purchase Document;

2. copy of the Nullaosta;

3. original of one’s own valid identity document recognized in the Showroom location territory.

In the event that the Customer has returned the Products in the absence of the prerequisites for Withdrawal, FUERPA may not recognize any right of withdrawal. After multiple withdrawals and returns by a Customer, the Seller may reserve the right to decide whether or not to accept an Order from the same Customer. Customers must ship the Products for return from the same country where the Products were delivered.